For your convenience, we have summarized all information
about the order process, shipping, policies and company information in this
section for your quick reference. To view a specific topic, just click on any
of the links below or you can scroll through this entire page to view all subjects.
Our regular customer service hours are 9 am to 5 pm (PST) Monday through Friday.
If we are unable to answer your call, please leave a voice message
and we will promptly respond with a return call. If you leave a voice message
after regular service hours, we will respond by phone no later than the next
business day.
As an alternative, you can email us any time at info@HouseAndGardenAccents.com.
We can respond to most email messages even after regular business hours.
If you prefer to place your order by phone, please call
us toll-free at 866-634-9022 anytime during customer service hours. We will
provide easy instructions to process your order off-line.
There is no sales tax on orders except for orders shipped to addresses in the state of Washington. The tax rate for Washington state shipping destinations
is 8.9% of the order value (excluding shipping charges).
We accept Visa, MasterCard, American Express, Discover Card and personal or company checks.
If paying by check, please select "CHECK" on the payment screen and
complete the checkout process.
Print your order confirmation and mail it along with your check payable to
"House & Garden Accents" to the following address:
House & Garden Accents
5216 - 50th AV NE
Seattle, Washington 98105
The order is processed when the confirmation and check are received.
Since we process orders the same day they are received, your credit card will
be charged the same day. This is done to
expedite the credit card verification through our merchant bank (usually two to
three business days) to ensure your order is processed as quickly as possible so
there no unnecessary delay in shipment.
The following shipping schedule is valid for delivery destinations located in the continental United
States excluding Alaska and Hawaii. We do not make shipments outside of the U.S. or Canada. We utilize UPS for most of our ground and air shipments. Occasions may arise
when alternate freight carriers are used to expedite delivery of an order.
Order
Subtotal
Standard
Ground
3-Day
Ground
2nd-Day
Air
$0 - $24.99
$7.95
$14.95
$19.95
$25.00 - $49.99
$8.95
$17.95
$23.95
$50.00 - $74.99
$9.95
$20.95
$28.95
$75.00 - $99.99
$11.95
$25.95
$39.95
$100.00 - $149.99
$16.95
$35.95
$55.95
$150.00 -
$199.99
$20.95
$45.95
$59.95
$200.00 - $299.99
$29.95
$55.95
$69.95
$300.00 -
$499.99
$39.95
$65.95
$89.95
$500.00 - $599.00
$59.95
$85.95
$109.95
$600.00 & up
$69.95
$95.95
$139.95
Exceptions to the above shipping rates and arrangements are as follows:
For shipments to Alaska or Hawaii, just select “Alaska & Hawaii – UPS Standard Ground” as the shipping method during checkout. UPS advises that air shipments to remote locations in Alaska and Hawaii may require additional time.
Rates for UPS 2nd-Day
or Next-Day Air outlined above are not valid for certain large and / or heavy products. Click on Air
Shipments for Large Items for additional information.
For orders $600.00 and up, we reserve the right to adjust the above freight rates based upon the quantity and types of products ordered as well as the delivery destination. We will confirm any freight adjustment to you by email before finalizing the order.
Shipment to a post office box address is not available.
Canadian Shipments
Shipping rates for delivery destinations in Canada are outlined in the shopping cart under Shipping Method (Canada prefix) and, as expected, are higher than the rates in the table above for U.S. destinations. Shipments to some remote locations of Canada and orders for large, bulky items may require an adjustment to the freight rates outlined in the shopping cart. If so, we will confirm any adjustment with you by email before finalizing the order.
Please note that there is no 3-Day Ground service to Canada. Also, UPS Standard Ground service is not available to the Northwest Territories (NT), Nanuvet (NU) or the Yukon Territory (YK). UPS advises that ground and air shipments to remote locations in Canada may require additional time.
The same exceptions outlined above (for U.S. Shipments) regarding air shipment for large items, possible freight adjustments for orders $600.00 and up and deliveries to post office boxes also apply for shipments to Canada.
For any type of ground or air shipment to Canada, you will be responsible for all customs duties, tariffs, import taxes and customs clearance fees related to your order.
For shipments to U.S. and Canadian destinations, our standard air rates are not valid for certain large and / or relatively heavy items, which have been specifically identified on the product pages.
If you need to ship a large item by air, please follow these instructions:
Select the item(s) you want to order through our shopping cart.
Go to checkout and follow the prompts for completing your contact
information including credit card information, billing address and shipping
address.
Select the method of air shipment desired.
Click on the Send Order button. Your order is placed on HOLD
until the procedures below are
completed.
We will promptly review your order to determine if it can be shipped by
air and then send an email to you confirming:
If it can be shipped by UPS air courier, regular airfreight (to the closest airport) or
does not qualify for air shipment.
If it can be shipped by air, we will confirm the shipping method as air courier or airfreight (including destination airport) and the
cost.
Once you have reviewed this information, you can send a response by email to
confirm the order or to void the transaction. Your credit card will not be
charged until we receive the confirming email from you approving the order.
Most orders are shipped from the warehouse or manufacturer within two business days to two weeks from the date of order. Custom and personalized items normally require a lead time of
2 to 4 weeks from the date of order except as noted in our website. During the Christmas and New Year holiday period, additional lead times are necessary due to the large amount of orders being processed and lost production time when manufacturers close for the holidays.
"Date of Order" is the next business day from the date the order is received from the customer or confirmed as accepted if there are questions about the order.
House & Garden Accents takes your privacy and security very seriously.
All information gathered during the shopping and checkout process is kept strictly
confidential. We do not share or divulge this information to any third party
unless required by law. By simply entering our website, we do not gather personal
information about you. If you decide to purchase, we do request personal information,
address, telephone number and credit card information (which is encrypted) that
is used strictly to process and ship your order.
All orders are processed through Yahoo! Store using their secure servers and
the latest encryption technology. Every effort is maintained throughout shopping
and checkout to ensure your privacy and security.
All of the products listed in our website are covered by manufacturers' warranties
that assure the quality of workmanship and materials for a period of one year
from the date of shipment.
Returns - Damaged or Defective Items
Every effort is made to ensure the product you order arrives in excellent condition
with no damage or defects.
If for some reason the product you ordered arrives in a damaged condition,
please contact us by email at info@HouseAndGardenAccents.com
or by calling toll-free at 866-634-9022 within 5 days of receipt. We
will need your order number and the specific item(s) damaged (description and
product code number) for processing. Please retain the item(s), any accessories,
installation parts and original packaging for return. Further instructions will
be confirmed by email. Do not attempt to send the item back until you have
notified us first and have a received a return authorization.
If product failure arises within the one-year warranty period, please follow
the same procedures as above.
For damaged or defective items, you have two options as follows:
Receive a credit for the cost of the damaged or defective item, freight
and any Washington state sales tax that was originally charged, or
Receive a replacement free of charge.
Credits or replacements for product failures must be within the one-year warranty
period from the date of shipment. We can confirm by email which option you prefer.
Credits processed to your credit card account normally take about one to two
billing cycles before they appear on your statement.
Canadian customers are responsible for shipping costs regardless of the reason
for the return.
Returns - Custom Items
Custom items are products that have been customized or personalized such as
address plaques or mailboxes with addresses. Our policy regarding damage and
defects (see above) applies to custom items.
Custom items cannot be returned or exchanged unless damaged or defective since
they are produced with unique information specific to you and cannot be resold.
This applies to shipments to all domestic and international customers.
Returns - Standard (Non-Custom) Items
Our policy regarding damage and defects (see above) applies to standard (non-custom)
items.
We want you to be satisfied with your purchase. This is why we have a "no
questions asked" return policy on standard items within 30 days from the
date of shipment as long as the item is in "as new" condition. If
for any reason you are not satisfied with the product purchased, please contact
us by email at info@HouseAndGardenAccents.com
or by calling toll-free at 866-634-9022.
We will need your order number and the specific item(s) to be returned (description
and product code number) for processing. Please re-package the item(s), any
accessories, installation parts and all paperwork into its original packaging.
Do not attempt to send the item back until you have notified us first and
have a received a return authorization.
When the item returned has been received by us, we will process a credit equal
to the product cost less the freight to return the item.
We cannot refund any shipping costs on non-defective returns. Credits processed
to your credit card account may take about one to two billing cycles before
they appear on your statement.
This policy applies to shipments to all domestic and international customers.
For personalized items where the item has been custom made with your address, name or phrase, the manufacturers will not allow any cancellation or changes to the order once it has been submitted. Therefore, once the order has been placed, no cancellations or revisions to the order can be made.
For all other / non-personalized items, any cancellation or changes in the order must be made with 24 hours of placing the order.
If you decide to cancel or revise your order for non-personalized items, you must notify us by email info@HouseAndGardenAccents.com
within 24 hours from the date you placed the order. Please include your
exact order number and SKU number of item(s) to be cancelled. For security purposes,
we do not process cancellations over the telephone.
House & Garden Accents provides landscape and acrchitectural accents to house builders, real estate developers and individual consumers.
We hope you enjoy your shopping experience and welcome any comments regarding
our products, service and website design.
Please feel free to contact us at any time since we always enjoy hearing from
our customers.
House & Garden Accents
5216 - 50th AV NE
Seattle, Washington 98105
Phone: 866-634-9022 (toll-free - from U.S. only)
Phone: 206-634-9022 (from elsewhere)
General email: info@HouseAndGardenAccents.com
To keep email communication simple, you can use the same email address above
to send inquiries regarding order status, ideas for new products, and suggestions
for improvement or any other type of communication.
House & Garden Accents
5216 - 50th AV NE
Seattle, Washington 98105
Phone: 866-634-9022 (toll-free - from U.S. only)
Phone: 206-634-9022 (from elsewhere)
General email: info@HouseAndGardenAccents.com
To keep email communication simple, you can use the same email address above
to send inquiries regarding order status, ideas for new products, and suggestions
for improvement or any other type of communication.
Our regular customer service hours are 9 am to 5 pm (PST) Monday through Friday.
If we are not able to take your call right away, we will promptly respond to
your voice message with a return call. Every attempt will be made to return
calls even after regular hours. If not, phone messages received after regular
service hours will be made the next business day.
